O&M concerns itself mainly with administrative procedures. The service focuses on the systematic examination of the organization’s structure, procedures and methods, and management and control, from the lowest level to the highest. Its objective is to assess their comparative efficiency in achieving defined organizational aims. Seeking to optimize processes and formal structure within the organization as well as the formalization and standardization of its procedures through the design and implementation of a work system that covers three main aspects:
- Business policies
- Positions and functions
- Work procedures
Within an ever more increasingly competitive market, an efficient organizational structure is an important management tool to ensure the return of a company’s investment.